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Cheap Smells - Information

NameCheap Smells
Rating & reviews Retailer Rating: 4.8 / 5 344 reviews
Retailer Web PageGo to store Go to store
Head Office AddressPO Box 206, Image Distribution, Pitronnerie Road Ind. Estate, St Peter Port, Guernsey, GY1 3NE
Telephone01481 730777
Fax01481 730856
Telephone Order01481 730777
Number of StoresN/A
Refund PolicyIf you are not totally satisfied your order or have simply changed your mind, please return the unopened product to us using our freepost address within 30 days of your order date and we will refund your money in full.
Payment OptionsCredit/Debit Card
DeliveryUnited Kingdom Deliveries, First Class Royal Mail - Costs £0.95 per item – the majority of orders are delivered in 4 working days. However we cannot guarantee the speed of the Royal Mail service so we ask that you wait 10 working days before contacting us in the event of the non receipt of goods. All prices are inclusive of VAT which we prepay to Customs and Excise as the goods enter the UK. Special Recorded Delivery - Prices are calculated by weight and will be clearly stated when you reach the checkout page. Orders placed by 1100 Monday to Thursday will be delivered before 1300 the next day. Orders placed by 1100 on Friday will be delivered by 1300 on Saturday or Monday, Order placed after this time will not be dispatched until Monday for arrival on Tuesday. Please note that a signature is required on receipt. All prices are inclusive of VAT which we prepay to Customs and Excise as the goods enter the UK. Channel Islands Deliveries There is a £0.65 delivery charge for each item delivered to a Channel Islands address. The majority of items are delivered within 4 working days of order placement. If you have not received your order within 8 working days please let us know. Please note that VAT is included within our purchase prices. Channel Islands customers can claim a VAT refund on all fragrances over £18.00 - please contact us, quoting your order number, for a refund. Worldwide Deliveries Items sent to overseas addresses will be charged as follows. Please allow up to 14 working days for deliveries to Europe and up to 20 working days for deliveries to the rest of the world. UK VAT is included within our purchase prices - if you are not liable for UK VAT please contact us, quoting your order number, for a refund. Please note that the recipient may be liable to taxes in the destination country.
Return PolicyIf you are not totally satisfied your order or have simply changed your mind, please return the unopened product to us using our freepost address within 30 days of your order date and we will refund your money in full.
GuaranteeIf you are not totally satisfied your order or have simply changed your mind, please return the unopened product to us using our freepost address within 30 days of your order date and we will refund your money in full.
Pay by Installmentno
Membershipyes
Cost of Delivery£0.95 per item
Low Price Guaranteeno

Customer Satisfaction Evaluation

Overall purchase experience
4.8 / 5
4.8 / 5
Based on  344 reviews
Likelihood to buy again
4.8 / 5
4.8 / 5

Evaluation of Purchase

Ease of placing the order
4.7 / 5
4.7 / 5
Product selection and availability
4.5 / 5
4.5 / 5
Product information
4.5 / 5
4.5 / 5
Price
4.7 / 5
4.7 / 5
Website performance
4.5 / 5
4.5 / 5
Payment options
4.6 / 5
4.6 / 5
Delivery options
4.4 / 5
4.4 / 5
Delivery & handling charges
4.2 / 5
4.2 / 5
Customer support
4.2 / 5
4.2 / 5

Evaluation of Delivery

Availability of product you wanted
4.8 / 5
4.8 / 5
Order tracking / status information
4.5 / 5
4.5 / 5
On-time delivery
4.7 / 5
4.7 / 5
Product met expectations
4.8 / 5
4.8 / 5
Customer support
4.4 / 5
4.4 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation submitted 17/11/08
Comments

I find products that are not so easy to find on the High St and at superb prices - I have used this site several times, recommended it to many friends and will continue to do so. Delivery is fast & secure - have been pleased every time.

Review by Pricerunner Customer Satisfaction Evaluation submitted 17/11/08
Comments

Purchase is for my wife's Christmas and birthday (early January) presents and package received is currently unopened and hidden. It has been a tradition, for many years, that one 'Anais Anais' item is given for each occasion.

If the website, price and service experience is anything to go by, you may be sure to receive future orders.

Thanks and best wishes

Peter Etherington

Review by Pricerunner Customer Satisfaction Evaluation submitted 17/11/08
Comments

Very good selection excellent service good prices delighted thank you

Review by Pricerunner Customer Satisfaction Evaluation submitted 17/11/08
Comments

i have never purchased fragrances online before. but i was looking for something specific for a friends birthday. something they had struggled to find in shops. the price was so much less than i expected, compared to the few other places that stocked it. the site was very easy to use considering i rarely shop online. i would definately recommend it to friends/family.

Review by Pricerunner Customer Satisfaction Evaluation submitted 17/11/08
Comments

EXCELLENT VALUE AND DELIVERED ON TIME

Review by Pricerunner Customer Satisfaction Evaluation submitted 17/11/08
Comments

easy to use, great products and quick delivery.would definatly use the website again.

Review by Pricerunner Customer Satisfaction Evaluation submitted 17/11/08
Comments

I was very pleased with the items ordered,they came well packaged so there was no damage and they were delivered in two days,I have already recomended them to my daughter and she has also purchased from them.
We will use them again and tell all our friends about them so we can't fault them.

Review by Pricerunner Customer Satisfaction Evaluation submitted 17/11/08
Comments

An easy purchase no problems with the website, communication was very good, I was informed when my order was despatched and delivery was prompt. I was extremely pleased with the price in fact it was the cheapest on line even cheaper then e-bay!!! Finally postage costs were to a minimum. All in all a very pleasant shopping experience

Review by Pricerunner Customer Satisfaction Evaluation submitted 17/11/08
Comments

I am delighted with all the products that I have purchased from Cheap Smells and have recommended this web site to my friends and family. The site offers excellent value for money and brilliant customer service. Thanks

Review by Pricerunner Customer Satisfaction Evaluation submitted 16/11/08
Comments

Great service, fast delivery, well packaged. Many thanks.

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