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PRC Direct > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.4 / 5 | 588 reviews |
| | | Customer certified | | |  | Excellent |  | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/08/08. |
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| Overall rating | | | Comments | pleasedwith your service,thank you. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/06/08. |
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| Overall rating | | | Comments | great purchase price but let down due to delivery taking over a week and no consignment number given so unable to track delivery. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/06/08. |
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| Overall rating | | | Comments | Item arrived within 48 hours but I find the phone call to try and persuade you that IF you pay for postage they can get it to you even quicker one sales tactic which could be done without |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/06/08. |
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| Overall rating | | | Comments | Firstly the friendliness of the man that was dealing with my order. I already knew exactly what I wanted and he confirmed that it was a good choice. When buyin on line this is very important. It was a good experience, good price and a great tv. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 11/06/08. |
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| Overall rating | | | Comments | Very good product range at very reasonable prices.
I would definitely use again but next time I’d make use of the better delivery option as City Link seemed to be quite slow.
Overall a very good business to deal with for online electrical purchases.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/05/08. |
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| Overall rating | | | Comments | Very fast, from looking for my product to reciving it in only 48 hours.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/04/08. |
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| Overall rating | | | Comments | Delivered on time, in a good condition with good value for money and good customer support. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/04/08. |
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| Overall rating | | | Comments | Told delivery 4-5 days with no idea of day/time, opted for nextday @ £10 xtra. Sales delivery slip that arrived with item was dated 05/04/08 with delivery sheduled for 07/08/08 which to means you did know when it was being delivered. If I had been told this I could have saved £10.
Regards
norman |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/04/08. |
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| Overall rating | | | Comments | Excellent customer service, product availability and delivered free in short timescale. Excellent price too. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/03/08. |
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| Overall rating | | | Comments | only let down by not receiving a phonecall within 48 hours to confirm order. had to do it myself. Is there any real nead to contact customer once items been paid for? slows things down me thinks |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/03/08. |
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| Overall rating | | | Comments | When i ordered online i was informed item was in stock, but then a day after i was told actually it wasn't in stock and wasn't likely to be which was very disappointing.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/03/08. |
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| Overall rating | | | Comments | Excellent!Simple online ordering.Prompt response to delivery reqiurements.
Will definitely use price-runner+PRC Direct again. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/03/08. |
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| Overall rating | | | Comments | Good product, fantastic price, very good customer support,
overall excellent service, highly satisfied. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/03/08. |
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| Overall rating | | | Comments | I was very pleased with the overall experience. The main areas of disappointment are:
1. I am suprised that the Standard Delivery is somewhat longer than many other suppliers.
2. You don't appear to have an online order status tracking facility PRIOR TO DISPATCH. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/03/08. |
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| Overall rating | | | Comments | Phone contact was nice touch checking card etc. very reassuring. Also quick standard delivery. |
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