NameJohn Lewis
Head Office Address171 Victoria Street, London SW1E 5NN
Telephone08456 049 049
Fax08456 049 050
Telephone Order08456 049 049
Number of Stores26
Refund PolicyWe hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.* Please see website for exceptions to this policy
Payment OptionsJohn Lewis and Waitrose Account Cards; partnership card™; Visa; MasterCard; Delta; Maestro; Solo; American Express; John Lewis gift vouchers, partnership card vouchers; johnlewis.com online gift certificates; and johnlewis.com money-off coupons.
DeliveryStandard and specialist delivery £3.95 (FREE on all orders over £100), Next working day delivery pre-10.30am (£9.95), Next Working Day delivery and Named Day delivery (£6.95), Free Flowers delivery.
Return PolicySee Refund Policy
GuaranteeWe always honour the manufacturer's guarantee period where offered; these are usually one year unless otherwise stated. In addition to the first year manufacturer’s guarantee on large electrical domestic appliances, computers, non-portable hi-fi equipment, DVD and VHS players/recorders and camcorders, we provide a free second year service guarantee. If you have purchased a television, your service guarantee is automatically 5 years in total, or 3 years for a John Lewis large electrical domestic appliance. See website for full details.
Member CardEarn points with partnership card™
Pay by InstallmentNot offered
MembershipNot applicable
Cost of DeliverySee delivery
Low Price GuaranteeBy shopping direct, you have the benefit of home shopping convenience, quick delivery and guaranteed service. Because of this, we do not apply our ‘Never Knowingly Undersold’ pricing slogan to our internet and John Lewis Direct catalogue prices. Such retailing makes straightforward comparisons with conventional shops difficult; we are unable to verify the availability and comparability of the goods, or the standards of service and support that are offered by internet and catalogue competitors. However, when you shop direct, you can always be assured of the same dedication to competitive pricing and exceptional value you find in our department stores.
