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Whitebox > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.5 / 5 | 148 reviews | | Likelihood to buy again | | 4.6 / 5 | 139 reviews |
| Aspect | Rating | | | | Ease of placing the order | | 4.7 / 5 | 142 reviews | | Product selection and availability | | 4.6 / 5 | 138 reviews | | Product information | | 4.6 / 5 | 143 reviews | | Price |  | 4.8 / 5 | 143 reviews | | Website performance | | 4.6 / 5 | 142 reviews | | Payment options | | 4.6 / 5 | 139 reviews | | Delivery options | | 4.4 / 5 | 122 reviews | | Delivery & handling charges | | 4.7 / 5 | 130 reviews | | Customer support |  | 4.2 / 5 | 66 reviews |
| Aspect | Rating | | | | Availability of product you wanted | | 4.1 / 5 | 143 reviews | | Order tracking / status information | | 4.3 / 5 | 136 reviews | | On-time delivery | | 4.6 / 5 | 139 reviews | | Product met expectations | | 4.6 / 5 | 133 reviews | | Customer support | | 4.2 / 5 | 130 reviews |
| | | Customer certified | | | | Excellent | | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/08/08. |
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| Overall rating | | | Comments | Since placing my order Whitebox made no attempt to contact me regarding availability or delivery, I sent several emails which were not replyed too, I also phoned and left messages but no one called back.
I have since cancelled my order and have now purchased from appliance-city who have been very professional and helpfull. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/08/08. |
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| Overall rating | | | Comments | Overall experience very good. My only issue was that a problem with Whitebox's telephone service prior to ordering, meant that I could not get information about removal of my old appliance, and no information was available within the order process. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/08/08. |
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| Overall rating | | | Comments | Excellent value and service |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/07/08. |
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| Overall rating | | | Comments | Excellent website, service and delivery. Delivery guy was very pleasant and on time. I wish all purchases were as hassle free. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/06/08. |
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| Overall rating | | | Comments | Good web-site, great prices, excellent communication, good delivery service - overall very impressed. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/06/08. |
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| Overall rating | | | Comments | I ATTEMPETED TO BUY ITEN ONLINE....THE SITE ASKED FOR CONTACT DETAILS AND THEN ASKED ME MY PREFERED CONTACT METHOD, WHICH I PUT PHONE AS NO COMPUTER DURING THE DAY.....SITE TOLD ME SOMEONE WOULD CALL ME BY 1PM. AT TEATIME NOONE HAD CALLED CHECKED E MAIL BOX AND WHITEBOX HAD E MILED ME TO SAY THEY COULD NOT GET ITEM AS WAS NOW NO LONGER BEING MANUFACTURED. WAS TOO LATE BY THIS POINT TO CALL AND ASK FOR REFUND.
CALLED NEXT DAY WAS VERY HELPFUL AND REFUND GIVEN ETC, HOWEVER WHEN I PHONED 365 ELECTRICAL NEXT DAY...WITH WHOM I BOUGHT THE ITEM FROM....THEY COULD NOT DELIVER FOR NEARLY A WEEK...HAD I BEEN IN CONTACT DAY BEFORE, WHEN WHITEBOX SHOULD HAVE CALLED ME, I COULD HAVE HAD IT EARLIER. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/06/08. |
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| Overall rating | | | Comments | Painless purchase. Only hiccup was a mix up over the delivery date with the manufacturer. However, this was easily rectified and once we were on the same wavelengh delivery was prompt and at the agreed time. I will definitely use Whitebox again, if the price is right! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/06/08. |
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| Overall rating | | | Comments | Whitebox did not have the product I required and recommended a less expensive alternative. And yet charged me for the original product. Naughty!, not a nice thing to do to a first time buyer, particularly not to someone in my line of work. Will no doubt follow up. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/06/08. |
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| Overall rating | | | Comments | overall, my purchase experience was very good, however, I had a phonecall the day after placing my order from a very helpful woman informing me that unfortunately the model I had ordered had been discontinued. I was recommended a newer model as a replacement and told that it had a slightly slower spinspeed but a higher capacity which I was happy with. However, when I enquired as to whether the new model still had a delayed start feature which was one of the main things I was interested in, the young lady was not able to confirm this but reassured me that the aqualtis range were all very similar and should be almost identical to the one I had originally ordered. Sadly, when my order arrived I found that it did not have the delay feature which was quite disappointing.
Aside from this I was very happy with the service I received from Whitebox.
Thanks |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/06/08. |
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| Overall rating | | | Comments | Completely trouble free transaction, with delivery arranged quickly and arrived on time. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/06/08. |
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| Overall rating | | | Comments | Easy to navigate website - good communication. Only minus was product I ordered was discontinued so had to buy the next model up. Still very impressed with service. Not often things run so smoothly! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/06/08. |
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| Overall rating | | | Comments | We looked at local retail suppliers and decided on the models that would meet our requirements and at what price they were being offered. We then went on line and having done price comparisons between all the major suppliers found Whitebox and as they were some 10% less overall on what we wanted decided to buy from them. The whole ordering to delivery (direct from the manufacturers) took about 3 days. The goods were in excellent condition and therefore can only compliment Whitebox on a superb service. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/06/08. |
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| Overall rating | | | Comments | i did get a bit in a fuss,when trying to contact white box,I KEPT GETTING ANSWER PHONE AND NOBODY RANG ME BACK AFTER 4 HRS ,BUT I GUESS THATS BECAUSE THEY'RE VERY BUSY,ONCE I DID GET TO TALK TO ONE OF THEM,THINGS WERE SORTED VERY QUICKLY,AND EVEN DELIVERED WITHIN TWO DAYS,VERY PLEASED WITH THE SERVICE (APART FROM THE ANSWER PHONE.....LOL)
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/05/08. |
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| Overall rating | | | Comments | First class, no problems at all. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/05/08. |
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| Overall rating | | | Comments | I thought the service was second to none. I was kept well updated with the progress of my purchase in the way in which there was constant communication at all times right through the delivery of the goods. I was very impressed in the way that there was no problem sending to another address which was indeed a buisness address.this made everything so much easier and I would recomend Whitebox to a friend. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/05/08. |
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| Overall rating | | | Comments | In this day and age it was nice to find a company that fulfilled all of their promises. an excellent service throughout and we will fully reccomend them to our friends and family. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/05/08. |
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| Overall rating | | | Comments | I could not fault the service.From the initial phonecall,the online order and the delivery everything was spot on.Many thanks |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/05/08. |
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| Overall rating | | | Comments | excellent prompt service and lovely to be able to send an email query regarding delivery and have someone /not automated reply come back to me within a hour - nice to keep the human touch |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/05/08. |
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| Overall rating | | | Comments | We had to re-arrange delivery date which was dealt with promptly and efficiently. Goods arrived on time and in good order. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/04/08. |
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| Overall rating | | | Comments | very pleased with all your services. Have aleady passed your name on to friends and family for when they need any purchases. Thank you again |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/04/08. |
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| Overall rating | | | Comments | Whitebox website felt really friendly with pics of the people. Disappointed that item wasn't available in 3 days as stated when I ordered it. But it did come within the timescale they then quoted. Just got my first load of washing out to dry. Thanks! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/04/08. |
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| Overall rating | | | Comments | Very impressed with the service received from Whitebox from start to finish.
Although originally the washing machine could not be delivered in the three days mentioned in the dialogue, the telephone call to confirm and explain was
very quick and the product was delivered when stated after the telephone call
to confirm the delivery. So far so good with the machine too. Working well.
Very pleased. Thank you. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/04/08. |
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| Overall rating | | | Comments | dealing with whitebox was excellent only problem was i paid or istallation ofg new washer and removal of old delivery man could not wire up the washer so could not remove old one, problem i believe lies with hotpoint not whitebox |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/04/08. |
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| Overall rating | | | Comments | Great product and a great price, over £100 cheaper than the high street !! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/04/08. |
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| Overall rating | | | Comments | Your overall service was very good just a shame it was let down by Hotpoint.
The dishwasher we received was damaged and my husband and I had to resolve the issue ourselves by sending an irrate email direct to Hotpoint. Hotpoint did get the replacement machine to us in 2 days but WE had to do all the running around and making numerous telephone calls which has added to our overall cost.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/04/08. |
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| Overall rating | | | Comments | I had great service from start to finish. I phoned up and they helped recommend a washing machine that was right for me. Whitebox had really good prices and I had my machine within 48 hours from ordering. What a great experience. I will use this online shop again for future appliances. I will also recommend them my friends and family!
Good job Whitebox! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08. |
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| Overall rating | | | Comments | Efficient service and competitvely priced products. Efficient in terms of the information provided regarding the status of the order and the progress of the delivery. Quick delivery time from placing the order with a prompt response to the progress of the order, made the on-line buying experience less worrying. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/04/08. |
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| Overall rating | | | Comments | Brilliant customer service: accessible, helpful, did exactly what they said they would and at a very competitive price. What more could you want? |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08. |
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| Overall rating | | | Comments | Did get confirmation of order the same day, but not in the morning as told when ordering online. Otherwise, happy with service |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/04/08. |
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| Overall rating | | | Comments | Service and delivery, couldn't wish for better. Overall experience 100% couldn't fault them, I will most certainly use and recommend Whitebox. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 31/03/08. |
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| Overall rating | | | Comments | What a pleasant experience from start to finish. From products supplied on the internet to being kept up to date on stock availability and efficient delivery service. I would definately be buying again and would recommend to family and friends. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/03/08. |
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| Overall rating | | | Comments | Was not contacted on the Monday following placing the order on Sunday I had to ring them on their premium rate 0870 number to be told that item would not be avialable for 3 weeks at which point I cancelled the order and went else where.Would have considered ordering alternative if they had been more responsive and contacted me on the Monday. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/03/08. |
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| Overall rating | | | Comments | I ordered somthing u where selling to be told that you can no longer get them,crazy syster,this is after i paid on line for it. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/03/08. |
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| Overall rating | | | Comments | The product was available at a very competitive price and although we never received a reply to our original email regarding delivery and removal of our old appliance the overall impression was quite good. Delivery was very efficient although the goods turned up in the morning rather than the afternoon which would have been extremely annoying had I taken just the afternoon off work. This however seems to have down to the manufacturer's procedures rather than Whitebox. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/03/08. |
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| Overall rating | | | Comments | verry good service |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/03/08. |
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| Overall rating | | | Comments | Excellent - a query was responded to via e-mail within hours, I could compare products, ordering was quick and easy, and I was telephoned prior to delivery to confirm the time to within two hours. There was no charge for delivery and the product arrived within three days. The price was cheaper than similar model from other sellers on the internet and customer service was great. I will definitely be using Whitebox again - thank you! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/03/08. |
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| Overall rating | | | Comments | It was really nice to be able to email and speak to a 'real' person for a change. Emails were answered immediately and telephoning wasn't a problem either. Great service - thanks. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/03/08. |
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| Overall rating | | | Comments | I found Whitebox to have excellent service. The site was easy to use. I placed my order and had a call within 2 hours to arrange a delivery date. As promised I got my washing machine within 3 days. The delivery men were very helpful. They connected and removed my old machine without a hitch. I am very pleased with my new washing maching.
All around good service! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/03/08. |
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| Overall rating | | | Comments | Really pleased with my purchase, excellent value for money and delivered promptly within the timeslot advised. |
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