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Electrical 123 > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Phil, submitted 29/08/08. |
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| Quality of retailer website |  5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Placed an order for a Hotpoint Fridge Freezer on the 23/08/08 & delivery date for the 29/08, had confirmation within minutes.
On the 28/08 received an e-mail with a 2 ½ hour delivery time slot
08.45 to 11.15. At 09.30 it was delivered, unpacked, & inspected.
I’m well impressed from start to finish as I think the two delivery guys were as I gave them a nice little drink.
We will definitely order from you again.
| | Do you recommend this retailer? | Yes |
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| Review by Andrew, submitted 19/08/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Bosch dishwasher ordered mid morning 18th August, delivered by 8.00am on 19th August - amazing. | | Do you recommend this retailer? | Yes |
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| Review by Robert, submitted 14/08/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock |  4 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Very helpful and great service. | | Do you recommend this retailer? | Yes |
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| Review by , submitted 10/08/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered washing machine on a Friday, delivered on Saturday morning.
Only a minor glitch with ordering on the website but a phone call not only rectified the problem but had the next day delivery cost dropped (without asking) by the very efficient Electrical 123 'operative'.
Delivery guy tried it on a little by me having to remind him that part of the deal was that they removed the packaging and take it away!
Nevertheless, if the price is competitive I would certainly use Electrical 123 again.
| | Do you recommend this retailer? | Yes |
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| Review by J Andrew, submitted 29/07/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Item ordered Monday pm and delivered 9.00am Tuesday morning. Brilliant | | Do you recommend this retailer? | Yes |
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| Review by Chez, submitted 30/06/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Absolutely fine. Good price on fridge-freezer - order done completely online then got phone text to give me a delivery window which was kept to. Access to property difficult and very hot day but no problem, the two guys worked well together and were pleasant. They also had the paperwork to take old appliance away which other companies have fallen down on. Haven't given full marks on warranty section because I haven't had to use warranty so I don't know how they would do on that. | | Do you recommend this retailer? | Yes |
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| Review by stephen woods, submitted 24/06/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty |  1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | Ordered ok, received e-mail on due delivery date to say item despatched. Waited in all day...nothing...not even a phone call. Mailed service center, no reply, tried to phone, musak forever whilst my phone bill racks up. It's only a microwave so they're not making a fortune out of me but never again. Terrible, should have paid another six quid and got it from Currys! | | Do you recommend this retailer? | No |
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| Review by Julie, submitted 22/06/08. |
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| Quality of retailer website |  3 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | The whole shopping experience was stressful and frustrating. Ordering my fridge freezer was easy, but from there it went downhill. Firstly, the company's system did not process my payment, so I had to ring them. Nobody picked up the phone in the payments section, so I rang customer services and explained the problem. I was told someone would ring me back, which they did - I spoke to a very nice lady who assured me this would not delay delivery the next day. That evening, I waited for my text and email to give me my delivery slot - I did not receive either. As delivery could take place any time between 7 am and 6pm, I made sure I was at the delivery address for 6.50 am on the day, only to find a note saying that delivery had been attempted at 7.00 am! My neighbour informed me that they'd actually tried to deliver at 6.35 am. The company then contacted me about delivery, and they returned at about 8.15 am. The delivery men were surly and unhelpful. Then, two hours after delivery, I received my text to tell me my delivery time! This text also stated that no deliveries would be made before 7 am. I never did receive my email.
I complained to the company, who seemed to take customer satisfaction seriously - it was the managing director himself who responded to my emails. I was offered a £20 refund, which I accepted, to make up for the poor service. However, one thing that annoyed me further was that the delivery men were asked what time they'd tried to deliver, and they said that they considered they'd tried to deliver at 7 am because they waited at my house until that time (when I knew they'd gone well before that time). So I was not best pleased to be called a liar.
The price of the product was excellent (over £120 cheaper than the high street), but unfortunately all other aspects were very poor. I would rather pay more than deal with this company again. | | Do you recommend this retailer? | No |
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| Review by john curnow, submitted 21/06/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Purchased from this company on three occasions, and I am about to place another order.
Highly recommended in all aspects | | Do you recommend this retailer? | Yes |
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| Review by jacqueline, submitted 20/06/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | ordered dryer wed evening delivered friday 9am as promised. atext arrived the night before giving me a 2.5 hour time slot. excellent price, excellent service, will defiately use 123 again and will tell all my friends well done!! no complaints and the dryer is superb best quality | | Do you recommend this retailer? | Yes |
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| Review by , submitted 03/06/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered a Beko Fridge Freezer on Tuesday 27/05. It arrived as promised 2 days later and in the 3 hr timeframe. However it did have minor cosmetic damage which had occurred in transit, but customer services immediately sorted the problem with offering me a replacement in 2 days or a reduction in price. I accepted the price reduction. Would definitely use Electrical 321 again. | | Do you recommend this retailer? | Yes |
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| Review by Mike, submitted 24/05/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered a new washing machine from these guys. Placed the order on 17/05 for delivery the following Saturday (24/05). Got a text messaage and email on Friday evening to advise my delivery time slot for the next day. They actually delivered a bit early, but I won't mark them down for that. Overall I'm very happy with the service and price and would definitely use them again. My mum also ordered from them recently and I know she was very happy with everything as well. | | Do you recommend this retailer? | Yes |
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| Review by David Forrest, submitted 17/05/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 4 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered washer/dryer on a Tuesday, but no delivery until following week (no problem). Cheapest price + £10 for Saturday delivery. Order confirmed same day as ordered. Delivery notification specified 07:38 to 10:08 next day; arrived 07:38! New machine unpacked & old, disconnected machine taken away (£17.99 extra, but convenient). Excellent. | | Do you recommend this retailer? | Yes |
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| Review by Phil Unsworth, submitted 06/05/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I have nothing but praise for this retailer. After poor service with a different company I tried Electrical 123 and found them very easy to use, a polite and knowledgeable person on the phone (although I found them on the web I phoned them to make sure I got what I wanted), and they delivered in 2 days and within a 3 hour time slot they had given me. The delivery men were helpful and checked the TV with me to make sure it was fine.
A first rate service, thank you. | | Do you recommend this retailer? | Yes |
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| Review by Liz, submitted 25/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Very knowledgeable and helpful sales person. Miele dishwasher was ordered at weekend and delivered on Tuesday morning at the stated time. The helpline were able to tell me at what time it would arrive as I was going to work.
The delivery men were careful and pleasant. The dishwasher was in perfect condition, tested, well packed and with all its papwork. The dishwasher itself is excellent.
10/10 | | Do you recommend this retailer? | Yes |
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| Review by Terry, submitted 18/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | | | Do you recommend this retailer? | Yes |
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| Review by Jane Bailey, submitted 04/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Absolutely first class company. Have had problems with big high street retailers and this company would put all of them to shame. They should take some lessons on customer service from these guys.
Very straight forward transaction, decided to order by phone, guy was very knowledgable, courteous and professional. Extremely easy ordering process. Well priced products. Item was delivered when stated 7.40am, polite and easy going delivery guys. Well packaged in plastic so any dents etc could be seen (there were none). Will definitely be using this retailer for future purchases. Absolutely A***********
| | Do you recommend this retailer? | Yes |
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| Review by Lisa, submitted 26/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Fantastic - this retailer has restored my faith in customer service. I ordered the washing machine on bank holiday Monday and booked delivery for the coming Wednesday. I thought that being a bank holiday I would end up with a notification saying that Wednesday could not be achieved but I was wrong. As promised I received an email the day after ordering (Tuesday) confirming delivery for the Wednesday morning. The machine arrived half an hour into the time slot (even though they had left a voicemail saying they could make it slightly earlier, sadly I couldn't get home for the earlier time). The delivery men were fantastic and polite. The price was cheaper than my local big name high st retailer. I will use this retailer from now on for all my electrical purchases. 10 out of 10 - thank you!! | | Do you recommend this retailer? | Yes |
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| Review by Chris Thompson, submitted 26/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered TV at 10.00pm on Monday and was delivered on Wednesday at 11.00am. Brilliant service. Got 2 order conformation emails and a phone call to confirm details and delivery. Easy to navigate website and you can pick your own delivery date. Cannot be faulted | | Do you recommend this retailer? | Yes |
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| Review by SE, submitted 22/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered fridge in early hours Friday morning for delivery Saturday. Received 5 emails; immediate order acknowledgement; 06.00 confirmation of next day delivery; 10.00 detailed order acknowledgement; 15.40 delivery confirmation giving 2.5 hour time-slot; 19.40 despatch advice.
Fridge delivered, unpacked and checked by delivery team in middle of time-slot. Excellent service.
| | Do you recommend this retailer? | Yes |
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| Review by Roberts, submitted 21/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Good price, with free delivery included. Informative website. Delivery date given when ordered. Ordered on Sunday delivered on Wednesday. Email followed informing of actual delivery time. This avoided having to be in the house all day! - excellent system. Delivery men even offered to unpack and take away all wrappings. I would not hesitate to use Electrical 123 again. Faultless. | | Do you recommend this retailer? | Yes |
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| Review by Russell Gaunt, submitted 12/03/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 4 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered washing machine from here-2 days later had the machine!
Very quick and efficient service-great delivery people-would use this company again-this is how to do great business,many thanks to them.
| | Do you recommend this retailer? | Yes |
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