| Head Office Address | Otto Uk
Otto House
Ingleby Road
Bradfrod
BD99 2XG
|
| Telephone | 01274 575511 (Switchboard) |
| Fax | 01274 625575/ 01274 625591 |
| Refund Policy | Any refund you receive for returned goods will be credited to the payment method used; your Personal Account or your credit/debit card as appropriate.We will replace or refund most items provided they are returned complete, unused, and in their original packaging within 14 days of receipt. After this we will accept returns on faulty goods free of charge; all other returns will be subject to an administration fee. Some products are non returnable however. |
| Payment Options | credit card, debit card or personal account with variable payment terms |
| Delivery | Free Standard delivery in 2-4 working days. Other delivery options available. Charges apply to larger items E.g. Fridge Freezers |
| Return Policy | 14 day home approval. Goods can be returned for free. Our couriers will collect parcels and return to us provided it is within the terms of the refund policy. We will replace or refund most items provided they are returned complete, unused, and in their original packaging within 14 days of receipt. After this we will accept returns on faulty goods free of charge; all other returns will be subject to an administration fee. Some products are non returnable however. |
| Guarantee | Guarantees apply to certain products only, |
| Pay by Installment | Yes – 0 interest over 52 weeks on most items. Other terms available on select products. |
| Cost of Delivery | Variable. Most items free |