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Customer Satisfaction Evaluation

Store ratings Aspect Rating     Overall purchase experience 4.4 / 5 277 reviews

Customer certified     Excellent   Good   Average   Below average   Poor The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products. Please note that the average rate is based on the last six months and the number of reviews from when the survey went live. Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read more

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/07/08.

Overall rating Comments i am very pleased with my fridge freezer it was simple to order on internet and delivery was very good

Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/06/08.

Overall rating Comments easy order process, was able to get a delivery the same week and the item was delivered early that day so no hanging around waiting on it. good prices!!!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/06/08.

Overall rating Comments EXCELLENT VALUE& SERVICE RAPID DELIVERY NO COMPLAINTS AT ALL WOULD USE AGAIN

Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/06/08.

Overall rating Comments I was very impressed ith the speed of delivery.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/06/08.

Overall rating Comments It was nice. Delivery was earlier than expected. Pretty goog.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/06/08.

Overall rating Comments I did a cost comparison on the Epson Stylus DX8450. Currys plus some other retailers were selling at the same price and with free delivery if no specific time for delivery was requested. I decided to buy from Currys because they had a more comprehensive specification of the product together with a free cable that I was not sure I would need until I received the printer. As it happened I did not need the cable but neither did it cost me anything. I was extremely impressed with the delivery which was a normal 5 day delivery but it arrived almost by return of order.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/06/08.

Overall rating Comments eASY TO ORDER. DELIVERY WAS ON TIME AND WENT SMOOTHLY. GOOD VALUE. WOULD SHOP AT CURRY'S AGAIN

Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/05/08.

Overall rating Comments Purchase went extremely well. Needed Tecguys to help with MS Office H&S installation due to error message. Told error message was a " common problem". If this is so why is it not more commonly publicised. JH

Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/05/08.

Overall rating Comments Delivery drivers phoned about 40 minutes before they arrived to inform us of their due time of arrival. I was very impressed by this as it enabled us to be ready for them so delivery was quick and easy. They were also good embassadors for Curry's as they were polite and efficient.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/05/08.

Overall rating Comments The only real problem was that the model of washing machine that I wanted was delivered by the supplier (Miele) who don't deliver to where I live (Northern Ireland), so I had to order a different model which Currys had on home delivery, and thankfully did deliver to me. The delivery was prompt and the deliver people where friendly and business-like. There was some confusion with a form for a free five year guarantee which was supposed to come with the washing machine, but a phone call to customer services sorted that out (the form had to be downloaded from the Miele website.) On the whole I'm very pleased, and would certainly order from Currys again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/05/08.

Overall rating Comments I was very pleased with the service, both in the shop ( i went and viewed the product before ordering on line )and on the internet.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/05/08.

Overall rating Comments Everything was fine with ordering, delivery etc but I am a little disappointed with the actual product itself - the picture is not brilliant and the sound quality very tinny. It is basically quite cheap, and you get what you pay for! Incidentally, it has nothing to do with reception as I have just had a new TV aerial with booster fitted and my other two digital sets (a Sony and a Toshiba - both brand new) have superb picture and sound quality. I would use Currys again but would not buy this make again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/04/08.

Overall rating Comments FAB

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/04/08.

Overall rating Comments As I bought a new pc last year from Currys I was confident that this further purchase would be the same easy and straightforward transaction....which it proved to be.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/04/08.

Overall rating Comments overall satisfied

Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/04/08.

Overall rating Comments We went into our local store to have a look at the item before we placed the order,as we wanted to look at the item and the staff at the local store were offering the same free delivery and old item removal as the web-site,which I felt gave a good continuity,not the usual "well...that's only the web-site ,nothing to do with us.....!" you can sometimes get with companies. I did, however ,decide to place my order on line for simplicity and I felt the web-site was easy to use,I had lots of correspondence,via email after my order had been placed. It was simple to access the details the day before to find out my 4 hour delivery slot. The delivery driver rang when the were nearby,to say they were likely to deliver within the next 30 mins,they were polite and helpful when they arrived. I liked the delivery price(zero!) and the fact that they took away my old item. I would definitely use/recomend Currys again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/04/08.

Overall rating Comments Order my item from Currys online, The item was delievered by the manufacture and its great. The service was also good, just a tad slow to get it, ie. 2 weeks from order to del aprox. Everything else fine. just wish I could order from my local store at the same price as the service at my Blackpool superstore is much better, they afterall helped me choose my product.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/04/08.

Overall rating Comments I was happy with the service received. Almost missed the offer though of additional discount when spending over £300 pounds. I would suggest you make this an automatic discount without having to click on the box

Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/04/08.

Overall rating Comments Quick and efficient.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/04/08.

Overall rating Comments Very pleased with delivery date/time ,as i had to change the date of my orignal delivery.The change was done quickly and without fuss Thankyou

Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/04/08.

Overall rating Comments Excellent website - product met my expectations, having first researched it through Which? Magazine. Curry's were great! Good choice of dates for delivery and I was kept informed about the progression of the delivery, which was very helpful. The delivery itself went very smoothly - what more could you ask for?

Review by Pricerunner Customer Satisfaction Evaluation, submitted 16/04/08.

Overall rating Comments Last year I purchased a DVD Recorder with a hard drive from the Leamington Spa branch of Currys. The sales person who attended to me had an air of indifference, a take it or leave it attitude. Later in the year I bought a 32" television from the same store - same attitude. In addition the person who trollied the appliance to the car virtually threw the box into the car. I thanked him politely, he walked away without a word. I decided never to shop at Currys again. I am new to online shopping. After comparing prices online, I relented and ordered a dishwasher - what a contrast. The politeness and attention, from placing the order to delivery was excellent. When I placed the order, quoted delivery was up to 14 days if in stock, the appliance was delivered in about 7 days and I was kept informed of progress by email. Delivery was bang on the time slot quoted, the delivery guys were polite and jolly, and they even took my old appliance away - a service I was unaware of. Please pass on my thanks to all concerned, and to quote a well known saying I'll be back. ps. All they need to do now is develop the same attitude in the stores as their sister company PC World.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/04/08.

Overall rating Comments No online stock information - poor. Ordered Thursday, still not dispatched following Monday, cancelled order - too slow - don't want to have to chase order by phone - suspect no stock. Website poor, it asked for password confirmation on one option (pretending good security) but allowed change of password without re-requesting current password!! Password confirmation prompt didn't work. Site signup allows mixed case passwords - password confirmation did not accept mixed case password so couldn't look at order details (no help anyway). Changed password to all lower case and password confirmation prompt worked. What rubbish, sack the web development team. Mentioned this problem in e-mail to currys (although at the time I didn't know about mixed case problem) but still haven't had a reply - shows how much they care! Couldn't cancel order online. Had to phone expensive 0844 number and listen to claptrap to cancel order. Then took 3 days to cancel. Took money from credit card on day of purchase - should take this on dispatch. Summary - rubbish site, rubbish customer service, rubbish Company. Has been for years and apparently hasn't changed. Won't use this site again, but will attempt to delete my details (some hope).

Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/04/08.

Overall rating Comments best price i could find on the net, delivered on a weekend at the time set, very satisfied. thank you curry's i will come back again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08.

Overall rating Comments Currys had the product we wanted and at a very competative price. Ordering from their website was a piece of cake. The product was delivered on the day and at the time promised. Delivery staff were very courteous and efficient. What more can one ask for?

Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/04/08.

Overall rating Comments saw sony kld40S3000 tv at currys on pricerunner good price with currys discount £556 (stock info unknown) went to basket, out of stock, no probs-left it,on currys website around a week later, see the same deal,so onto basket no mention of no stock, orders said tv at £556,a week later email from currys telling me tv is not available also asking if i would like to browse for a substitute product, "no thank you" in my opinion not the correct way to run a website, make sure you have the stock if you advertise it, if not it looks like a scam,!!! NOT A HAPPY BUNNY!!!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/04/08.

Overall rating Comments Ordering was easier online and convenient with currys. They kept me up to date with emails regarding order. Cannot comment on product ordered as I have not put it to the test as yet. Also delivery was free which was an added bonus at the time of ordering my product. Would definately order from Currys again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/04/08.

Overall rating Comments overall ithink my purchase went well

Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/03/08.

Overall rating Comments First class experience and just wish all on-line sellers met their promises in the same way. From starting the product search on Curry's webpage to the installation was simple and troublefree with the process completed to my full satisfaction within days of placing the order. Taking away the old cooker unit for disposal was much appreciated. Have used Curry's on-line before and will certainly do so again.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/03/08.

Overall rating Comments Simple to order/pay everything as we wanted, came within three days, no complaints at all.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/03/08.

Overall rating Comments Beats the shopping hands down and it is great to get free delivery. What more can I say??

Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/03/08.

Overall rating Comments Product range good and at the right price. Delivery was late i.e. outside of your 4 hour slot and not informed of late delivery. After a telephone call the operator could not contact the delivery men hence I was left not knowing when it would arrive. Not a pleasant experience.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/03/08.

Overall rating Comments Purchased online and selected delivery date. Instructed to check the delivery status day before delivery and was given 4 hour slot. Delivery was made at start of 4 hr slot. Delivery men were extremely helpful. Overall excellent service.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/03/08.

Overall rating Comments I found it very easy to order online and Currys response via email. The four hour slot was very useful as it's a pain having to wait in all day. The items were delivered within that four hour slot and the men took away my old machine without charging like some companies do. Also the free delivery was a bonus, once the item or items were ordered there was no other cost...first rate.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/02/08.

Overall rating Comments There is little more to upset a customer than sites which advertise a product as "in stock" when in reality they are out of stock of a particular item. I cannot believe that in the age of computerisation how any trader is unable to be unaware of their stock levels. I eventually purchased a more expensive camera from another supplier, resolving not to return to Currys. John Matthews

Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/02/08.

Overall rating Comments The order process was simple and easy to follow. Unfortunately the item we ordered was not working and we had to return it to our local Currys store for exchange!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/02/08.

Overall rating Comments Very pleasant transaction-item was even delivered in the evening. Well done!!! Great product and great organisation

Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/02/08.

Overall rating Comments We visited the Aintree Currystore and saw the product we wanted, but they could not arrange delivery in our area, so it was agreed that we should purchase on line. The Currys website offered free collection of the old fridge-freezer but not free delivery. When I then went to compare prices, I found that via the Pricerunner site free delivery was also available. It is curious that Pricerunner offered free delivery which was not available on the Currys site. I placed the order and specified a day for delivery, only later to remember that we would be away that day, and phoned to change it. The call centre could not make the change, because, although the receipt of the order had been emailed to me, the delivery number was not on it. The LDC number was not emailed to me for 22 hours, so that the delivery had to be delayed by a day rather than brought forward. It was useful to be able to establish the day before delivery in what timeslot the delivery would be made, and this was done in the last hour of the slot.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 11/02/08.

Overall rating Comments I am disgusted with the service so far. I AM STILL WAITING FOR DELIVERY of the Fridge Freezer I ordered. Tried to contact customer services - completely unhelpful and show no interest or concern that I still have not received my item and most importantly they can provide no delivery information at all - NOTHING!!! Cannot tell me when I should receive it, Cannot tell me when it will come in, Just say nothing is guaranteed and they cannot do anything else - DISGUSTING!!!!!! I am so frustrated and frankly very annoyed at this horrendous lack of information, contact with me and zero customer service. CURRYS YOU SHOULD BE ASHAMED. PLEASE CONTACT ME TO RECTIFY THIS

Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/02/08.

Overall rating Comments Excellent, efficient and free delivery makes Currys one of the best retailers to deal with.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/01/08.

Overall rating Comments The first time I tried to order, the web site semmed stuck when I tried to enter my expiry date from my debit card. I was thoroughly fed up. However I went on a price comparison site and the link to Curry's website seemed to show up slightly differnet when it came to the entering of the expiry date. No idea how. So once I ordered the fridge, the customer service was excellent. The team of two men were friendly and efficient. Thank you. Sue Thorell

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/01/08.

Overall rating Comments A problem arose with my purchase my visa card detail was not quite right, curry's support was briliant and despite missed phone calls and tight deadlines and goodness knows what else I still got it on the day I needed. Thanks for a wonderful service.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/01/08.

Overall rating Comments Poor/complicated choice of delivery times & dates on web. The text statements did not align with the tick options. One should be able to specify morning or afternoon on a slection of dates. It is not reasonable to have to be available all day on each of the chosen dates. Customer service person was very helpful in changing the allotted delivery date. The delivery men were very obliging and cheerful despite having to haul my fridge up to a second floor flat. I think they should be provided with some sort of aids to do this, not just brute strength!

Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/01/08.

Overall rating Comments Web site was fast & worked OK. Only criticism, it would be much better if the stock position was shown with likely delivery time. As it turned out item was in stock but I would have been very disappointed if it was not.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/01/08.

Overall rating Comments Paid for dishwasher connection, man said my drainage pipe was wrong size and needed an adapter. Had to get plumber costing £60, who found adapter inside machine with instructions. I can't believe the delivery engineer didn't know this. This has put me off buying from Currys again.