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Appliances Online - Information

NameAppliances Online
Rating & reviews Retailer Rating: 4.5 / 5 151 reviews
Retailer Web PageGo to store Go to store
Head Office AddressAppliances Online, Aspinall House, Aspinall Close, Middlebrook, Bolton, BL6 6QQ
Telephone0870 9001 640
Telephone Order0870 9001 640
Number of Storesn/a
Refund PolicyAppliances Online
Payment OptionsYou can pay with any Switch, Maestro, Delta, MasterCard, American Express or Visa cards.
DeliveryWe do our best to secure delivery within 3-7 working days of the date of your order. Delivery available within a 4 hour window so you don’t have to wait in all day. A 2 men delivery team will inspect your appliance and remove the packaging
Return PolicyIf you wish to cancel your order we ask that you advise us at least 48 hours before your planned delivery date and you will receive a full refund. Where the goods have been delivered to you, you may return them for up to 7 working days after the date of delivery in line with the distance selling directive.
Guarantee1 year standard manufacturers warranty
Member Cardn/a
Pay by Installmentn/a
Membershipn/a
Cost of Delivery£29.99
Low Price Guaranteen/a

Customer Satisfaction Evaluation

Overall purchase experience
4.5 / 5
4.5 / 5
Based on  151 reviews
Likelihood to buy again
4.5 / 5
4.5 / 5

Evaluation of Purchase

Ease of placing the order
4.6 / 5
4.6 / 5
Product selection and availability
4.5 / 5
4.5 / 5
Product information
4.4 / 5
4.4 / 5
Price
4.6 / 5
4.6 / 5
Website performance
4.5 / 5
4.5 / 5
Payment options
4.6 / 5
4.6 / 5
Delivery options
4.3 / 5
4.3 / 5
Delivery & handling charges
3.7 / 5
3.7 / 5
Customer support
4.5 / 5
4.5 / 5

Evaluation of Delivery

Availability of product you wanted
4.6 / 5
4.6 / 5
Order tracking / status information
4.3 / 5
4.3 / 5
On-time delivery
4.3 / 5
4.3 / 5
Product met expectations
4.5 / 5
4.5 / 5
Customer support
4.3 / 5
4.3 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation submitted 04/10/08
Overall rating
5.0 / 5
5.0 / 5
Comments

It was easy and quick to make my purchase - and delivery was within 2 days which is a first for an online purchase. Would recommend this site to others.

Review by Pricerunner Customer Satisfaction Evaluation submitted 30/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

Competitive pricing, clear and well designed website, simple ordering process, good availability, fast and reliable delivery, professional installation and removal of old appliance, friendly and helpful customer service. Best service ever seen.

Review by Pricerunner Customer Satisfaction Evaluation submitted 29/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

Great Price, great service.

Review by Pricerunner Customer Satisfaction Evaluation submitted 28/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

Very friendly and helpful, very good to deal with.

Review by Pricerunner Customer Satisfaction Evaluation submitted 28/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

Have not installed and tried product yet so slim chance of problem not yet arisen - though doubtful. At this stage though the whole experience has been great - really good service - very accurate and helpful with information and did exactly what was promised. Site communication - with instant messaging chat help - was great and prices very competitive. Very happy customer.

Review by Pricerunner Customer Satisfaction Evaluation submitted 27/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

Excellent from start to finish. I was very impressed with the regular updates re deliver time etc. I have no negative comments at all

Review by Pricerunner Customer Satisfaction Evaluation submitted 26/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

Great service, will definately use again.

Review by Pricerunner Customer Satisfaction Evaluation submitted 25/09/08
Overall rating
3.0 / 5
3.0 / 5
Comments

I ordered my product and chose next day delivery. I had calls from the carriers, and was told between 8 and 12. After 12 i phoned customer service. They said the appliance was on the van and would be delivered. At 5 pm driver called to say it would be an hour. At 5. 40, someone called from the freight company to say they were in the wrong area and i would have to rebook. As this was friday, i had to wait till monday to call customer service. However, it has now arrived, a week late, but right on the rebooked schedule. Customer service were helpful, but the delivery company need to get things right. btw, they tried to deliver 2 washer dryers to me today :)

Review by Pricerunner Customer Satisfaction Evaluation submitted 24/09/08
Overall rating
5.0 / 5
5.0 / 5
Comments

Great price, great communication, and very helpful and cheery delivery drivers.

Review by Pricerunner Customer Satisfaction Evaluation submitted 23/09/08
Overall rating
4.0 / 5
4.0 / 5
Comments

Everything appeared to be well organised and informative until the actual delivery at which point it became obvious that all the previous updates regarding delivery time were pointless. A shame really as otherwise it would have been a first class experience. Undoubtedly there are times when there are problems & delays with deliveries but these are the times when the client most needs the updates.

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