Emailyou > Finance > Broadband > Reviews

Review by Steve G, submitted 05/11/06.

How long have you used this internet service? 1-3 months Which other internet services have you used? Adsl4less.com How easy is it to install the service?   5 / 5 How good and easy to reach is the customer support?   2 / 5 How good value for money is the service?   2 / 5 How often is the service out of order?   4 / 5 Is it possible to play Internet games (with respect to speed and ping)?   1 / 5 Does the actual connection speed correspond to the specifications? No What is positive? When ordering the telephone phone staff are from UK call centres and are very efficient and friendly . They keep you up to date on whats happening and when you will be conected up. I was actually connected up afew days before i should have been. Very swift and efficient. What is negative? Not compatible with xbox live even though i was assured it was when i was ordering. Any comunication with tiscali know im connected up is with Indian call centre staff with little knowledge and very poor English. E-mails are not returned. I'm being given contradictory advice.Speed of connection is not what was promised. Iv asked to cancel my contract as i was given false information but have been told to put it in writing. Im told i can't have head office email address or contact nos. Summary Once your contracted to tiscali customer service is extremely poor. connection speed is a joke one big let down. Promise the world delivers nothing. Can't wait to end contract. Avoid tiscali likt the plague. Overall rating   1 / 5

Review by Jeremy, submitted 22/06/06.

How long have you used this internet service? 1-3 months Which other internet services have you used? BT Broadband How easy is it to install the service?   4 / 5 How good and easy to reach is the customer support?   1 / 5 How good value for money is the service?   1 / 5 How often is the service out of order?   3 / 5 Is it possible to play Internet games (with respect to speed and ping)?   2 / 5 Does the actual connection speed correspond to the specifications? No What is positive? Very little but price What is negative? The speed is nowhere near that which is advertised during peak periods. I have averaged (over the course of a month) 100kbps for a 1mb package. I used to have 2mb with BT but tiscali tell me my line will not support it. When I pointed out I used to have 2mb they told me that I only thought I had 2mb but I didn't really! Customer service is a joke - they have noone owning the problem so they keep answering what they think you are asking instead of what you are actually asking. As someone different answers each email they do not read what has been discussed before. They come out with standard answers that do not actually realate to your question. After a month of back and forth emails they are now asking me to phone technical support so they can do the same tests they did a month ago. I am going to cancel the contract straight away and go back to BT. They may be more expensive but they were reliable. Summary Do not go with them unless you want to die of boredom. Trying ot get any problems that you may have resolved (or even listened to). Overall rating   1 / 5