| How long have you used this internet service? | More than 3 months |
| Which other internet services have you used? | Previously used dial up services from supernet and blueyonder |
| How easy is it to install the service? |  3 / 5 |
| How good and easy to reach is the customer support? |  2 / 5 |
| How good value for money is the service? | 2 / 5 |
| How often is the service out of order? |  1 / 5 |
| Is it possible to play Internet games (with respect to speed and ping)? | 3 / 5 |
| Does the actual connection speed correspond to the specifications? | No |
| What is positive? | When it is working to specifications it is fast and easy to use and does everything I need.
My monthly payment has been waved as a result of our persistant complaints. |
| What is negative? | The current service is running well below specification in the area where I live. Many hours have been spent by my son and I on the telephone to technical support and installing and re installing security programmes. After many wasted hours they have finally agreed that the problem is with their equipment not ours. |
| Summary | When the equipment is upgraded and meets the advertised specifications the service will be fine for me, however at present the service is slow and it is sometimes very difficult to download e mails or get on line |
| Overall rating | 2 / 5 |
